We have a proven plan for you

Obviously it can be intimidating to implement a new software system for your transportation organization. You have to get used to new screens and reports and ways to input information. Over the first few months, however, your hard work (and ours) will pay off. But when you’re just starting, it is easy to forget that all that hard work will pay off in years of benefits!

Your company will gain the benefit of the most advanced transportation system, LoadTech. You will gain the benefit of easy-to-use technology that makes your everyday job better and makes you better at your job.

Sample Timetable (your schedule may vary)

LoadTech is a sophisticated enterprise system, and implementing it is a process, not an act. During implementation, you will get your own customized version of LoadTech. The benefits of a system as all-encompassing as LoadTech are only realized over time.

Our sample timetable is based on a 90-day process. Remember, however, that your implementation can take less time with less customization, or a great deal more time if your customized needs are much more extensive.

Typically, the process is as follows (in order):

• Installation (before or at training)
  
• On-site Training (typically 5 days)
  
• Resolve hardware and telecomm issues (days 5-15)
  
• Implement Remotes (days 15-30)
  
• Further software customization; implement features (days 10-60)
  
• Go-live (days 30-60)
  
• Technical support (after go-live)
  
• Resolution of any remaining hardware issues (days 30-45)
  
• Even more software customization (days 45-90)
  
• Accounting Links and Integrations / EDI (days 45-90)
  
• Telephone training on periodic tasks (days 30-90)
  
• Telephone training on “second-level practices” (days 60-90)
  
• Resolution of any remaining customization (days 80-90)
  

Naturally, your schedule will vary, but this gives you a general idea.

What to expect at first

LoadTech is totally new to you. At first, you may feel more comfortable with your “other” system (if you had one). That’s OK. It’s normal for people to be more comfortable with their old familiar routine, but in a few weeks you’ll be up to speed.

You may have new hardware or internet access. It may change how your computer looks or connects to your server. Be patient. It takes a while to get used to the new improvements. Configuring a new system is like a tune-up for your car. It will take a while to get things fully configured.

Initial training is designed to give you the building blocks. After training, we have a plan to assist you with “second level practices” and periodic tasks. So, after the on-site training there is still much for us to do together.

After initial training, will you know everything there is to know about LoadTech? Of course not! LoadTech is such a powerful system that it takes several weeks to get into a routine.

Plus, we get to know more about you—your operation, your accounting, your staff, your hardware, and, yes, even your personal preferences. So training gives us an opportunity to teach you about LoadTech. And training gives you an opportunity to teach us more about your company.

The next step is “Going Live.” Going live means actually starting to use the system in the everyday operation of your company. While this is an important milestone in your journey, it is not yet the final destination. Think of this not as the end, rather, think of this as “the middle of the beginning!” Here’s how it works…

Going Live: How it works

It is easy to say you’re committed to the work involved in going live. But, in the midst of all the work, it may be a different story. At first, because everything is so new, you may feel that you have actually taken a few steps back! This is usually because (a) you were faster, more comfortable and more familiar with your old ways and (b) it takes a while to get everything fully configured, and reconfigured, and reconfigured, until it’s exactly how you want it to be.

Regardless of the size of your company—whether you’re a large company with thousands of employees who practice first in a test environment, or a small company learning and implementing while you’re moving freight—it’s a tall order to make all the changes necessary to bring a new system into your organization.

Relax. Over time we’ll get you to where you need to be.

The only way to test your system is to actually use it. We will be tweaking forms and reports. We will be tuning speed and performance. We will be measuring and improving stability. It’s like tuning an engine. Time and the scientific method will bring you the results.

Implementation Q & A:

Together, we will work to give you the best transportation technology.

Time devoted to implementation
is a sound investment in your future.